Refund and Cancellation Policy
Last updated: 7 August 2026
Mirelis is a trading name of Anton Kiselev-Minaev, a sole trader established in Cyprus ("we", "us"). Address: Ivykou 13, Apt. 101, Limassol, 3077, Cyprus. Contact: support@mirelis.app
This policy explains when you can cancel, when you get your money back, and when you do not.
What you are paying for
A Mirelis subscription gives you an allowance of generation credits each month. One credit produces one image at 2K quality; a 4K image uses two credits. You can also buy a one-off starter pack of credits without subscribing.
A credit is consumed the moment a generation starts, because that is the moment we pay for the computing power behind it.
Cancelling your subscription
You can cancel at any time in your billing settings. Cancellation takes effect at the end of the period you have already paid for:
- you keep your access and any remaining credits until that date
- you are not charged again
- the current period is not refunded on a pro-rata basis
There is no minimum term and no cancellation fee.
When we refund you
Before you have generated anything. If you have not used a single credit, you can ask for a full refund within 14 days of payment. No reason required.
Billing errors. Duplicate charges, a charge taken after your cancellation had already taken effect, or an amount that does not match the plan you chose — refunded in full, whatever your usage.
Service failure on our side. If the service is unavailable for a prolonged period and you cannot use the credits you paid for, write to us and we will put it right.
When we do not refund you
Credits you have already used. Generated images are delivered to you at once and cannot be returned. The computing cost behind them is spent and cannot be recovered, so used credits are not refundable — including where you are unhappy with how a particular image turned out.
The remainder of a period you have started. Cancelling stops future charges; it does not refund days you have already paid for.
Credits left unused at the end of a billing period. They do not roll over and are not paid out.
We would still rather hear from you than lose you. If a result disappoints you, tell us what went wrong — we can often fix it, and we may grant an exception at our discretion where the circumstances warrant it.
Failed generations are not a refund matter
If a generation fails for a technical reason, or is stopped by our content checks, the credit is returned to your balance automatically. You do not need to contact us and you do not need to ask for money back — you keep what you paid for.
Your right of withdrawal in the EU
If you are a consumer in the EU, you normally have 14 days to withdraw from a distance contract for digital services.
When you start your first generation, you expressly ask us to begin providing the service straight away and you acknowledge that you lose your right of withdrawal once the service has been fully performed. Until you start that first generation, the right stands in full — see "Before you have generated anything" above.
Nothing in this policy limits any right you have under mandatory consumer law.
How to ask for a refund
Write to support@mirelis.app from the email address on your account and tell us:
- which payment you mean (date and amount)
- why you are asking
We reply within 3 working days. Approved refunds go back to the original payment method; depending on your bank, they usually appear within 5 to 10 working days.
Before you contact your bank
If something looks wrong with a charge, please write to us first. We can almost always resolve it faster than a payment dispute, and a dispute raised without contacting us can lead to your account being suspended while it is investigated.